At Stillbilly, each item is made-to-order just for you. Our goal is for every customer to absolutely love their purchase. If something isn’t quite right, please reach out — we’ll do our best to help within the guidelines below.

Exchanges & Store Credit

• Exchanges for in-store credit only are accepted within 30 days of delivery.
• Items must be unwashed, unworn, unused, and have original tags attached.
• In-store credit is issued in the form of a Stillbilly digital gift credit  via email and does not expire.

Store Credit Limits

• In-store credit is available for up to $300 per customer order.
• Orders exceeding $300 are final sale and not eligible for return or exchange.

Shipping & Return Process

• Customers are responsible for all return shipping and handling costs.
• We will email you a return shipping slip, but you are responsible for paying for the shipping cost and printing the label.
• Original shipping fees are non-refundable.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Orders over $300
• Washed, worn, or damaged items
• Items returned outside the 30-day window

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details. We’ll make it right.

Refunds

• We do not offer refunds to the original form of payment.
• Approved returns are issued as in-store credit only, per the policy above.